We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website and services. This policy complies with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act), and applies to all individuals residing in India.

Information We Collect

When you use our website, we collect the following types of information:

Personal Information: This includes your name, gender, age, email address, phone number, shipping and billing address, and order details that you provide when placing an order or signing up on our platform.

Technical and Usage Information: We automatically collect data such as your IP address, browser type, device information, operating system, and your activity on our website through cookies and tracking tools.

How We Use Your Personal Information

We use the personal information you provide to operate and improve our e-commerce services. Specifically, we use it to verify your identity, process and deliver your orders, send you order updates and shipping confirmations, and respond to any inquiries or customer service requests. Additionally, your data helps us personalize your experience by recommending products, improving our website interface. Where you have consented, we may also use your email address or phone number to send you promotional offers, newsletters, and other marketing communications. Your information is also used to comply with legal, regulatory, and tax obligations, to detect fraudulent activities, and to maintain the security and integrity of our systems and operations.

Legal Basis for Processing

We process your data on one or more of the following legal bases:

• Your consent for specific purposes (such as newsletters or promotions)
• Fulfilling contractual obligations (such as order processing)
• Compliance with applicable Indian laws
• Legitimate interest in operating and improving our business

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your data with trusted service providers such as logistics companies for delivery, payment gateway providers, and IT support partners. These entities are contractually obligated to maintain the confidentiality and security of your data. We may also share data with law enforcement or regulatory bodies if required under applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes stated in this Privacy Policy. Typically, this is until your order is fulfilled and for any additional period required by law. We generally do not retain personal data for longer than five years unless required for legal compliance or legitimate business purposes.

Your Rights Under Indian Law

As a data principal, you have the right to:

• Request access to your personal data
• Correct inaccuracies in your data
• Withdraw your consent for data processing where applicable
• Request the deletion of your personal data
• Lodge a grievance with our designated Grievance Officer

You may contact us to exercise any of these rights using the contact information in Section 13.

Cookies and Tracking Technologies

Our website uses cookies and other technologies to enhance your experience, analyze traffic, and remember preferences. Some cookies are essential for functionality, while others are used for marketing (with your consent). You can modify your cookie settings through your browser at any time.

Data Security

We take data security seriously. Our systems include secure servers, encryption protocols, and restricted employee access to ensure the protection of your personal information. While we take all reasonable steps to protect your data, no system is completely secure, and we cannot guarantee absolute security.

Managing Your Communication Preferences and Exercising Your Rights

From time to time, we may send you emails containing promotional content about our products, offers, or updates. If you prefer not to receive such marketing communications, you can easily unsubscribe by clicking the opt-out link included in those emails. Even if you choose to unsubscribe from promotional messages, we may send you important emails related to your account, orders, or customer service matters.

You can exercise your rights over your personal information either through options provided on our website or by reaching out to us directly using the contact details listed in the “Contact and Grievance Redressal” section. We assure you that exercising these rights will not result in any negative treatment or discrimination from us. To protect your privacy and security, we may ask you to provide certain information to verify your identity before fulfilling your request.

Under applicable Indian regulations, you also have the option to authorize a representative to act on your behalf. Before we accept requests from such representatives, we will require proper proof of authorization and may still ask you directly to verify your identity. We commit to handling and responding to your requests promptly and in accordance with relevant legal requirements.

 Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children. If we become aware that data from a minor has been collected, we will take steps to delete it immediately.

International Data Transfers

Currently, we do not transfer your data outside of India. If such transfers become necessary in the future, we will ensure they are done in compliance with applicable laws and after informing users via an update to this Privacy Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any updates will be posted on this page along with the new effective date. Continued use of our services after updates constitutes your acceptance of the revised policy.

Contact and Grievance Redressal

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, you may contact:
Email:support@1gooddrink.com
Office Address: 5-5,Adarsh Nagar, Serilingampally, Hyderabad – 500019.

We will acknowledge your complaint within 48 hours and aim to resolve it within 15 business days as per the DPDP Act, 2023.